Starlink
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Starlink

Starlink Internet Service

Starlink, a division of Elon Musk’s SpaceX program, is a relatively new satellite internet provider. Starlink promises high-speed, low latency internet service, particularly in rural areas.

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Starlink Overview

Using an array of low earth orbit (LEO) satellites, Starlink internet has speeds similar to ground-based internet, but with the availability of traditional satellite internet. Internet speeds may increase as Starlink continues to develop its constellation.

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Services

What services does Starlink provide?

Starlink offers high-speed, low-latency satellite internet service in areas across the nation with download speeds averaging 100 Mbps to 200 Mbps.

View Starlink services offered in your area.

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Customer Service

For customer support, contact Starlink.

Have questions about your account or need help with your services? Check out the Starlink support page to find answers regarding your service, account, and equipment.

FAQ

You have questions, we have answers

Your Starlink has Snow Melt functionality, which allows it to automatically use the power it draws to heat itself to melt the snow off. This feature helps to prevent impacts on service, while also preventing the need for you to get on the roof to remove the snow from or maintain your satellite dish.

Starlink is designed and tested to handle a wide range of temperatures and weather conditions including snow, hail, sleet, heavy rain, and extreme heat. Starlink is not designed to handle hurricanes, tornadoes, earthquakes, meteors, dinosaurs, or other extreme forces of nature.

The base that comes with your Starlink is designed to support a ground-level installation or a quick setup to test your internet connection. Consider a permanent installation in an elevated location, like a roof, pole, or wall if you cannot avoid obstructions or find a clear field of view from the ground level. Many customers find that a permanent mount provides the best support and service.

Your Starlink needs a clear view of the sky so it can stay connected with satellites as they move overhead. Objects that obstruct the connection between your Starlink and the satellite, such as a tree branch, pole, or roof, will cause service interruptions. Use the Starlink App to check for obstructions and find the install location that will deliver the best service. 

 

Ensure Starlink is installed as close to vertical as possible. Additional mounts and cable routing accessories are available for purchase on the Starlink Shop once your Starlink Kit is ready to ship.