Xfinity has upped its game in recent years when it comes to its robust internet plans. Between their high speeds, improved customer service, and variety of packages to choose from, Xfinity has remained one of the largest internet providers in the US for good reasons. Xfinity, unlike its competitors, gives users tons of access and control over their devices with its easy-to-install apps ⸺ all of which are available on both the App Store and Google Play.
Xfinity’s Latest and Greatest
In addition to its excellent features, Xfinity recently launched a new combined Xfinity modem + router called the xFi Gateway. This new Gateway provides higher speeds, has tighter security features, and a free 4K streaming box with each internet purchase. Oh, and those apps we mentioned? Xfinity has an xFi Gateway app that allows you to personalize your WiFi and assign user profiles. That means you can set any device connected to your network to its original owner, so you have a clear visualization of who’s browsing on your internet connection. Plus, if you’re having issues with your router, you can troubleshoot any problems right away in the app. That’s right, no more waiting on busy phone lines to speak to a representative.
Overall, Xfinity’s internet features are ideal for anyone who wants an intuitive and straightforward experience with their internet service provider (ISP). Take a look at our ten reasons to choose Xfinity internet below.
Our 10 Favorite Xfinity Features
1. High Speeds
Xfinity now offers internet speeds as high as 2 Gbps (2,000 Mbps) to ensure all your devices are running efficiently, even during busy hours. Streaming is also included in specific plans, giving you access to services like Peacock Premium for free. Even if you don’t need all those Mbps, Xfinity has plenty of cheap internet deals to choose from this year, especially for first-time users.
2. Tons of free WiFi hotspots
There is essentially no public space where you can’t find an Xfinity WiFi hotspot. With over 18 million free WiFi hotspots across the US, Xfinity has the largest amount of hotspots available in the country⸺ and that number continues to grow. In addition to your home, you can find an Xfinity hotspot anywhere from sports stadiums, malls, stores, offices, and more at no additional cost. However, we strongly recommend using a VPN when connecting to a public network for an extra layer of security.
3. Easy equipment pickup
If you live in or near a metropolitan area, rest assured that there are probably several Xfinity stores near you. The amount, and often proximity, of Xfinity stores makes for an easy pick up for any devices you ordered. Depending on how soon you need your Xfinity router after choosing your plan, it’s often easier to just pick your equipment up in person instead of paying a fee to have your router shipped to you. Plus, it’s easy to not only negotiate a better deal once you’re at the store, but you’ll have immediate access to your hotspots the second you sign up for your new internet plan.
4. At-home setup
Whether you decide to pick up your equipment or have it shipped to your home, Xfinity makes it extremely easy to install everything at your fingertips. The self-installation can be done in minutes on the xFi app, as it walks you through the process step-by-step. From there, you have the ability to create a network name and password and troubleshoot any issues that may come up. You can change your network name and password, or any other customizable settings, at any time. The xFi app comes at no additional cost to you as an Xfinity subscriber. Plus, the Xfinity My Account App allows you to pay your monthly internet bill right from your phone.
5. Customer service
With Xfinity’s association to the Comcast name, it’s no secret that this ISP was notorious for having awful customer service for a while. It turns out that Xfinity has learned from its mistakes and was named the most improved telecom company for its customer service. The American Customer Satisfaction Index (ACSI) created a survey last year, where customers reported their satisfaction across all of Xfinity’s services. When it comes to internet, customers were especially pleased with Xfinity’s at-home WiFi service. Their xFi app allows customers to monitor the devices on their network, set usage limits for kids, and much more. All the options on the Xfinity xFi app, in other words, promote both ease of use and less of a need to interact with customer service representatives constantly.
6. Internet plan selection
Xfinity has plenty of options when it comes to choosing the right internet plan for your needs. Between their routers, speeds, and device management features, Xfinity allows its customers to have a truly personalized experience. For first-time users, Xfinity also offers Visa gift cards ranging anywhere from $100-$300, as well as a 30-day money-back guarantee. They even have perks for relocating customers, as Xfinity promises same-day installation and easy online ordering. Your internet needs, of course, all depend on the size of your home, the number of devices you plan on housing on one network, and more.
7. User-friendly interface
Not only are Xfinity’s apps convenient, but they’re incredibly intuitive and have a clean interface. The xFi app, for example, lays out your internet usage as well as the people browsing on your devices. This kind of access gives you more control over your internet usage and an extra layer of security in case any unwanted devices are on your network.
8. Intuitive remote
Much like its user-friendly app, the Xfinity Flex streaming remote is effortless to use with its simple layout and voice recognition tool. It’s especially easy to follow if you’re a prior Amazon Firestick user. Many of Xfinity’s internet plans include the X1 Wireless TV Box and remote at no extra charge.
9. Built-in streaming
Xfinity Flex, as mentioned above, is included with various internet plans that this provider offers. Flex is essentially a combination of the X1 streaming box and remote. Flex gives you access to your favorite streaming apps, music, and Peacock Premium in 4K. You will also have access to more free TV shows and movies on apps like Xumo, Pluto, and Tubi. Every app you access on Xfinity Flex is easy to open with the X1 remote’s voice recognition feature. You can even access these apps on your other devices like your phone or laptop. Plus, there is no commitment to Xfinity Flex, as you can return it at any time. If you still need more channels, Xfinity offers its own streaming app with live TV and premium channel add-ons.
10. Devices for every need
Today, Xfinity designs essentially any device you may need for your home. We mentioned their gateways, streaming boxes, and remotes, but this provider also has mobile and home security options. Their cameras, for example, are compatible with the xFi Gateway, which allows you to track your home’s activity on their app while you’re away. Plus, Xfinity’s cameras are powered with AI to help differentiate benign activity from something dangerous.
Internet Made Better
Xfinity gives its customers plenty of ways to get started with a personalized internet experience in their homes. Between its excellent customer service, vast number of free WiFi hotspots, and different devices, Xfinity is an excellent internet and streaming option. To learn more about its features and latest deals, check out our provider overview here.