Frequently Asked Questions

We know there are a lot of options in the world of internet, TV, and bundles. Don’t worry, we’re here to make your decision easier. Check out some questions we hear from a lot of consumers.

General

Where does HighSpeedOptions get its data?

expand_less

HighSpeedOptions leverages coverage data from FCC Form 477 filings. Our team then cross-validates this information against provider-sourced datasets from our partners.

Can I cancel my internet or TV service through HighSpeedOptions?

expand_less

HighSpeedOptions isn’t a service provider. Rather, we are a tool that helps consumers find and compare providers in their area based on user needs. To cancel your service, please contact your current service provider.

How does HighSpeedOptions make money?

expand_less

HighSpeedOptions makes money through advertising and partnerships with internet, TV, and streaming service providers. This influences which providers are featured on our site, but does not affect the information presented to our users for comparison.

If you are a service provider wanting to be featured, please reach out to us at partners@www.highspeedoptions.com. For more information about how HighSpeedOptions makes money, check out our advertiser disclosure.

Internet

What are the different types of internet?

expand_less
Cable

Cable internet uses copper coaxial cables, the same way you get cable TV, to deliver electrical signals to a modem. Cable is good for users who want to stream music and movies, browse the web, and game.

DSL

Short for Digital Subscriber Line, this type of internet uses the copper phone lines that typically already run through most homes to transmit digital data. DSL is good for users who want to stream, game, and browse the web.

Dial-Up

Dial-up is a service that connects to the internet through a standard telephone line using a modem, phone jack, and number given to you by an internet service provider. Dial-up is good for light internet usage like browsing the web and checking emails.

Fiber

Fiber internet transfers data as light signals through the use of fiber-optic cables made from thin glass or plastic wires. Fiber provides the fastest internet speeds and can support heavy streaming, gaming, and large file downloads.

Satellite

This internet uses three satellite dishes to transmit signals: one dish connected to your modem, one in space, and one at an internet service provider’s hub. Satellite is good for light internet users looking to stream music and movies.

How do I know what speed is best for me?

expand_less

The main factor you will need to assess depends on your household’s internet usage and streaming habits. Check out our blog post that breaks down what internet speed is best for your lifestyle.

What’s the difference between internet and Wi-Fi?

expand_less

To put it simply, Wi-Fi is a wireless internet connection and the internet is a massive network infrastructure that globally connects computers. Wi-Fi is a way you can access the internet.

Is fiber internet the right option for me?

expand_less

If your household has multiple devices used for heavy HD streaming and online gaming, you should consider fiber internet. Fiber has a faster and stronger connection than cable and DSL.

How can I find providers in my area?

expand_less

To find internet and TV providers in your area, enter your zip code here. Our localized search tool will show you all available service providers near you.

Why is provider X showing up on the zip code results but isn’t available?

expand_less

If you notice an error on our website, please let us know by contacting support@www.highspeedoptions.com. However, if the coverage percentage we show for your zip code is low, that could mean the provider is available in your zip code but not your exact location.

How do I cancel my service?

expand_less

HighSpeedOptions isn’t a service provider. Rather, we are a tool that helps consumers find and compare providers in their area based on user needs. To cancel your service, please contact your current service provider.

How much speed do I need?

expand_less

Speed depends on you and your household’s internet usage and streaming habits. Check out our blog post that breaks down what internet speed is best for your lifestyle.

What is the internet?

expand_less

Internet is a massive network that connected millions of computers around the world. Through this network, people are able to transmit data and communicate with one another over long distances. Read our Internet vs. WiFi blog to learn even more.

Why is my internet so slow?

expand_less

There are many factors that affect internet speed and performance. The most common issues tend to be your equipment location, ISP throttling, or too many devices connected at once. See if one of these Top 10 Reasons for Slow Internet is the culprit for your internet trouble.

What is a good internet speed for gaming?

expand_less

While this varies depending slightly from user to user, gaming sessions usually require a minimum of 4 Mbps. However, that’s only true if no other devices are connected to your network at the time of playing. If you have multiple devices connected at once and frequently stream content, we recommend having no less than 50 Mbps download speeds for gaming.

TV

Should I bundle internet and TV?

expand_less

Not only is it a convenient option, but bundling your internet and TV is a great way to save money. If you need both internet and TV (as most people do) a bundle will be cheaper than purchasing both separately from different providers.

What’s the main difference between cable and satellite TV?

expand_less

Both cable and satellite TV give you access to local channels and national HD channels. The main differences are in price, installation, and equipment needed. Check out the full comparison on our tv comparison page.

How much is cable per month?

expand_less

Cable TV plans and pricing vary greatly by location and provider. Two of the most popular cable providers are DISH and DIRECTV. Their plans start at $64.99/mo. and increase as you add more channels. Explore cable TV service near you.

Bundles

How much can I save by bundling internet, TV, and phone services?

expand_less

Depending on where you live, you can save anywhere from $5 to $50 a month on bundled services. To find the best deals near you, explore bundle deals using HighSpeedOptions.

What is the cheapest internet, TV, and phone bundle?

expand_less

Cox, Mediacom, and Wave Broadband offer some of the cheapest bundle deals in the U.S. Availability will vary depending on your location. Enter your zip code to compare providers near you.

What does a bundle include?

expand_less

A bundle deal is a plan that includes two or more communications services like internet, TV, or phone. To find the best deals near you, explore bundle deals using HighSpeedOptions.