5 Steps to Take Before You Call to Get Internet

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It’s hard to imagine anyone who enjoys communicating with a call center to set up their new internet service. You may speak with a pleasant customer service representative, but that can still result in a long-winded conversation. Luckily, you can take steps to make this process as efficient as possible. Keep reading to learn more about what to do before you call to get internet service.

1. Do Your Research

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Your call will likely go by much faster if you know which plan and which internet provider you wish to move forward with. If you’re unsure where to start, feel free to use our zip search to explore the best plans available near you. We take care of all the leg work for you, compiling a list of all internet service providers available at your address.

From there, you can decide which provider best fits your needs and which speeds are best for your household. Internet speeds boil down to what you’re doing online (i.e., browsing, gaming, streaming), the number of devices you plan to use simultaneously, and your area. Urban areas, for example, will have more fiber internet options, while rural and suburban areas are more receptive to DSL and satellite internet options

2. Ask Questions

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Have a few questions prepared before your call, especially if there are any holes in your research. Maybe you want to know all the internet plans in your area, or perhaps you simply want to know which provider is the best.

Either way, you’re going to want to consider hidden fees in the form of data limits, price increases after your promotional period, and potential early termination fees. You’re also going to want to make sure the provider you choose guarantees the internet speeds you’re paying for. 

3. Prepare to Answer Basic Questions

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Your customer service representative will ask you simple questions like your contact information and some details about your physical location. Since an internet provider’s availability is based on where you live, they will ask you whether anything is obstructing your view and the number of devices you plan to use – essentially, why you want an updated or new internet plan in the first place. However, the more information you give to your representative, the more efficient the question portion of your call will be. 

4. Know What You Want

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Instead of going through the pros and cons of each available plan over the phone, check out our provider pages and the best deals near you. That way, you can spend less time on the phone and more time browsing on your new internet plan.

There’s also a good chance your representative will want to upsell you and have you upgrade to a more expensive plan. Of course, if it’s within budget and meets your needs better, go for it! But, it’s best to know what you want so you don’t pay any unnecessary fees or waste your time on hold. Your plan’s price may increase after a certain amount of time anyway if there are hidden fees or introductory rates that expire. 

5. Consider Bundling

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It’s one thing to know which internet service provider and speed you want, but there are times when it’s a better choice to bundle internet and TV. Bundling services is often an excellent way to save time and money. There will be many options to get TV, home security, or home phone services into your internet package, depending on where you live.

Bundling typically boils down to preference, availability, and the number of people in your household. If you’re unsure whether bundling is right for you, take a look at our article that outlines the benefits of bundling in more detail.

Browse On 

We hope these tips will help streamline your call with your internet service provider of choice. While these steps are relatively straightforward, we can assure you that you will more than likely save time and money by setting up your home internet service this way. By knowing what to expect, asking pertinent questions, and weighing your options, you should have no problem finding a good plan regardless of if you decide to bundle. 

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Marla Milano
Written By
Marla Milano
Written By
Marla Milano
Marla is a Contributing Writer for HighSpeedOptions, assisting in HighSpeedOptions’ coverage of satellite internet, streaming, and TV content. She comes with five years of experience writing for lifestyle and tech brands across multiple industries and has a BA in Marketing and MA in Digital Communication and Media Arts from DePaul University. Marla is passionate about not only integrating a creative edge into her work but also pulling data-driven insights to enhance her thought process.