EPB is one of the fastest internet providers in the world, offering fiber internet with equal upload and download speeds up to 10 Gbps. You read that right. City-owned, this ISP takes major competitors like AT&T and Spectrum to task. Customers enjoy unlimited data, no contracts, and free installation when they switch over. See our breakdown below to learn more about EPB.
If you live in EPB territory, we envy you. While the new standard of internet service is 1000 Mbps speeds, EPB fiber optics takes it to the next level. It offers internet speeds up to 10 Gbps upload and download. And even though it exceeds most people’s internet needs, having the option to guarantee no lags online is enough to pique our interest. All internet plans come with unlimited data, no contracts, and a free installation.
For those looking to bundle internet services, EPB offers deals for that, too. It lets customers combine its fiber internet with TV and/or phone for a discounted rate and all the same perks as its standalone internet service. To see if EPB is available in your area, enter your zip code below.
Headquartered in Chattanooga, Tennessee, EPB is an internet provider available in select parts of southeastern Tennessee and northern Georgia. It services approximately 450,000 customers in its coverage area, with its most populous areas in Chattanooga and Hamilton County. As a city-owned ISP, EPB has the unique advantage of being the exclusive internet provider for many public spaces including the Chattanooga Airport, Miller Plaza, and many others.
10x faster than most internet providers
No contracts required
Only available in Tennessee
Quite pricey, even for base plans
In 1938, EPB (formerly known as the Electric Power Board of Chattanooga) was created by a private act passed in the Tennessee state legislature. It started out as a local electric power distributor and eventually evolved into a full-service telecommunications company that offers fiber internet, TV, and phone services. In 2020, EPB went through a brand refresh in anticipation of entering the telecom industry, and since then, it has made history for its strides in delivering the fastest internet in America. It was the first company to start offering gigabit internet service, and in 2015, it surpassed expectations by unleashing symmetrical 10 Gbps internet for residential customers. To learn more about this provider’s rich history, you can visit its History page online.
You can reach EPB Customer Support 24/7 at 423-648-1372 for questions concerning new or existing services. EPB also provides other channels for communication including a live chat and email. In addition, EPB has a Frequently Asked Questions resource on their Support Page to help with general inquiries.
Contact EPB SupportEPB internet, TV, and phone services are available in select parts of Tennessee and northern Georgia. To see if you live in EPB’s service area, enter your zip code here.
No. EPB bundles their TV service with fiber internet. You can choose between three different bundle deals: Bronze, Silver, or Gold.
When both your maximum upload and download speeds are equal, they are considered symmetrical. An example would be EPB’s “The Gig” plan that comes with download speeds of 1,000 Mbps and upload speeds of 1,000 Mbps.
Typically, providers prioritize download speeds over upload speeds because it’s needed for more popular activities such as web browsing, streaming, and video chatting. However, for users like content creators and remote workers who need to upload large files to the internet, upload speeds are critical. EPB is one of the few providers that offers symmetrical gigabit speeds – 10 Gbps for that matter.
Yes. To cover the initial costs of setting up a customer and maintenance, EPB charges an early termination fee (ETF) of $200 when service is canceled.
Yes. EPB offers equipment rentals for a monthly fee of $9.99, but customers have the option to use their own WiFi equipment if they so choose (and we recommend it).
EPB offers 100 Mbps internet to any low-income household with a student who qualifies for free or reduced-fee lunches. This plan goes for $26.99/mo. – less than half EPB’s current starting rate of $57.99/mo.
